General Information
Engaging in online casino gambling should always be for entertainment purposes. Nevertheless, sometimes people may find it challenging to maintain control over their gambling habits. It’s vital to recognize, before diving into the gaming experience, that gambling should never be considered a reliable source of income or a solution to overcome financial debts. It’s helpful to monitor both the time and money spent at an online casino daily.
If you find yourself spending more money than you can afford or if gambling is affecting your daily routines, we strongly recommend taking several measures. These include setting Personal Limits on your gaming activities, considering Self-Exclusion, and reaching out for assistance and support from reputable independent organizations.
Personal Limits
To support responsible gambling, we provide the Personal Limits feature. You have the option to establish limits on the amount you deposit, lose, wager, or spend in a single game, as well as on your overall account activity. This functionality is accessible within your account under the “Personal Limits” section.
You can adjust these limits at any time. If you decrease a limit, the change will take effect immediately. If you wish to raise a limit, this can only occur after receiving email confirmation and only following the expiration of the previous limit of the same type. This precaution is in place to avoid impulsive decisions. For additional information or assistance regarding Personal Limits, please don’t hesitate to contact our support team at [email protected].
Here are the various limits you can set to manage your gambling responsibly:
- Deposit Limit: Control the amount you deposit in a day, week, or month.
- Loss Limit: The Loss Limit feature sets a maximum cap on the losses you can experience within the casino over a specific period, be it a day, week, or month. It’s important to emphasize that this limit is determined by your initial deposit, not by any winnings obtained thereafter. For example, suppose you deposit AUD 50 and establish a loss limit of AUD 10. Even if you later accumulate winnings of AUD 1,000, you may still surpass the AUD 10 loss limit from the AUD 1,000 balance, as the limit is determined by the initial deposit.
- Wager Limit: The Wager Limit feature gives you control over the amount you bet in the casino during specified timeframes, like a day, week, or month. It enables responsible management and monitoring of your betting activities. It serves as a tool to help you responsibly manage and monitor your betting activities.
- Cooling-Off Limit: Establish a Cooling-Off Period for a specific duration. During this limit, you cannot deposit funds or access promotional offers. However, you can withdraw the remaining funds. The Cooling-Off period takes effect immediately and your account automatically reactivates after expiration.
- Self-Exclusion Limit: Set a Self-Exclusion Limit for a definite period. When activated, your Player Account is disabled, and you are excluded from promotional offers. No deposits or withdrawals are allowed during this limit. Your account reactivates automatically after the specified period expires.
Signs of Gambling Addiction
It is necessary to identify the signs of gambling addiction for a responsible gaming environment, such as:
- Loss of Control: Difficulty in managing the urge to gamble, leading to extended and frequent gambling sessions.
- Chasing Losses: Attempting to recover previous losses by increasing the frequency and amount of bets.
- Financial Strain: Facing financial challenges, borrowing money, or resorting to extreme measures to support gambling habits is a clear sign of potential gambling-related issues.
- Neglecting Responsibilities: Ignoring work, relationships, or personal duties due to excessive time spent on gambling activities.
- Failed Attempts to Quit: Repeated attempts to reduce or quit gambling, even when recognizing its adverse effects, signify potential struggles with gambling addiction.
Self Exclusion by Request
If you wish to pause your gambling activities on our website, reach out to our support team at [email protected]. Inform us whether you’d like to temporarily halt your gambling for a specific or an open-ended duration. We will promptly secure your account to prevent any access and guarantee that you won’t receive any promotional materials.
It’s important to note that opting for an extended self-exclusion from the casino will result in the distribution of any remaining funds in your account following the casino’s predefined limits. In the case of a specific self-exclusion period, the release of remaining funds will conform to the casino’s limits and will only take place after the designated self-exclusion period concludes.
Gambling Addiction Help Services
If you need consultation and support, feel free to reach out to any of the following organizations:
- Gamblers Anonymous;
- GamCare;
- Gambling Therapy.
Age Restriction / Gambling of Minors Prohibition
The casino strictly accepts players who are 18 years old or above and employs various measures to prevent any attempts by minors to register and play on our website. The casino may request proof of identity, and if a player hasn’t reached the legal age, immediate access to the website will be denied.
However, recognizing that the Internet is widely accessible and that individuals under the legal age may attempt to register and play at an online casino, we strongly urge parents to cooperate in safeguarding their children from unrestricted access to gaming websites. There are dedicated software options available to aid in this matter. To find more information, kindly visit the following websites:
- CyberPatrol;
- GamBlock®;
- Solid Oak Software;
- Net Nanny.